Experienced professional with 7+ years in a corporate setting, balancing the need for technical and business skill sets. Analyzing, defining, solving and testing projects with both sides in mind to ensure full coverage and confidence from stakeholders. Combining my experience with technology as a software developer with my passion for business while ensuring that end users are happy, I’m able to speak any language to ensure the success of any project whether big or small.

Summary of Skills

Analysis | Collaboration | Communication | Confluence | Critical Thinking | Customer Journey Mapping | C# .NET | Documentation | Elicitation | Excel | Facilitation | GitHub | Human Centered Design | JIRA | Organization | Power Apps | Power Automate | PowerPoint | Prioritization | Project Management | Process Mapping | Queries | Release Management | Requirements Gathering | ServiceNow | SQL | Teamwork | UAT Testing | Visio | Visual Basic | Visual Studio Code | Word

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Experience

As an Intermediate Business Analyst on the Business Support Development team, I worked on multiple initiatives including spearheading the analysis for integrating a new third-party vendor into our customer onboarding application flow and onboarding internal teams onto a new financial ERP software system.

• Conducts comprehensive current state vs future state analysis, driving process enhancements, operational efficiency improvements and detailed updates to business documentation
• Creates detailed documentation and diagrams to facilitate understanding of changes for both business and IT teams, ensuring positive collaboration and reduction of missed requirements
• Demonstrates effective communication skills to lead and collaborate with cross-functional working groups, delivering information to various organizational levels
• Organizes requirements and conducts training for business units and dozens of reports, fielding questions and prioritizing wants vs needs when time constraints arise
• Prepares and leads stakeholders and business units through future changes, addressing any concerns in a non-technical way for clear understanding
• Utilizes technical background to be involved with Power Platform, automation initiatives, and assists developers in reading script and log errors to broaden knowledge of Bank products and systems while reducing downtime waiting for resource availability
• Maintains open communication channels with Change & Release Management, conveying alterations to plans for both scheduled and unscheduled releases
• Conducts detailed UAT testing by utilizing understanding of both the technical and business requirements and nuances of the systems involved
• Proactively communicates progress and estimated time to resolution for production issues, enabling effective business planning and resources
• Provided leadership as Scrum Master for an IT squad over a span of 10 months, ensuring seamless collaboration and efficient project delivery
• Member of Joint Health & Safety Committee conducting inspections, reviewing legislation changes and responding to incident scenes where First Aid is required

During my tenure as a vital member of the Group Benefits onboarding and support team, I played a crucial role in ensuring the benefits application availability for customers during office hours, effectively troubleshooting issues, and implementing new customizations for a diverse clientele. Recognizing my unique ability to bridge the gap between technology and business, I transitioned into a hybrid role of Software Engineer and Business Systems Analyst, adeptly communicating with business stakeholders and translating complex technology concepts into clear and actionable business requirements.

• Maintained the Group Benefits onboarding application using a mixture of a C# .NET application and VB scripts
• Conducted thorough root cause investigations by searching the codebases or SQL database to identify and address production interruptions, resulting in enhanced system stability and reliability
• Strategically created and organized JIRA tasks based on monthly release schedules, client priorities, and resource availability, facilitating streamlined project execution for developer and testing teams
• Leveraged SQL and SSRS software to extract and analyze data, enabling data-driven decision-making and enhancing operational efficiency
• Led a documentation initiative using Confluence, minimizing issues during the transition of work to a new offshore team and ensuring seamless knowledge transfer
• Facilitated and chaired technical meetings, fostering collaboration between technical and non-technical stakeholders and ensuring alignment on project objectives
• Initiated daily stand-up team meetings to promote an Agile environment characterized by open communication, transparency, and efficiency
• Collaborated closely with diverse stakeholders, including Developers, Business Consultants, Analysts, Product Owners, and Management, to deliver innovative solutions within strict deadlines
• Participated in the review of ServiceNow incidents and change tickets
• Spearheaded decommission project of multiple legacy applications, reducing overhead and reaching company cost cutting objectives

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Education

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Certificates